Customer Support

If you're experiencing issues when using Soya's features, try these steps first:

• Refresh the page

• Clear your browser's cache

• Restart your device

If these steps don't resolve the problem, try these additional product-specific steps below.

• Retry your transaction with higher gas fees.

• Uninstall and reinstall your wallet. (Make sure you know your seed phrase first!)

Need Further Assistance?

If you’re experiencing issues, we recommend reaching out to our team through our social media platforms.

If you choose to reach out via Telegram, be aware that our admins will NEVER contact you asking for personal information or for funds.

Our team members and admins will NEVER DM you first!

Never, under any circumstances, give someone your private key/seed phrase/recovery key

• To Apply for NFT Verification, Royalty Fees or Launchpads, please visit the sections below:

Apply for NFT VerificationApply for Royalty FeesApply for Launchpad